All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The 2 to 3 business days above are for order processing before shipment. Normal delivery is estimated at 7–14 business days after the 2–3 business day processing period. Delivery times vary by destination and carrier and are estimates, not guaranteed arrival dates.
Once your tracking is active, check the carrier’s delivery estimate when available and follow its tracking updates. If you need an item by a specific departure date, contact us before ordering to ask about the expected timing.
We offer $5 flat-rate shipping for U.S. orders and free U.S. shipping for orders over $50.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you. This is a support follow-up point, not a guaranteed delivery window. Contact us sooner if tracking reports a delivery problem.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don’t hesitate to contact us.
